Hope House Achieves National Accreditation

Hope House achieved national accreditation through the New York-based Council on Accreditation (COA). Hope House had their intake call in April 2016 and 16 months later, the organization was approved for accreditation. Organizations pursue accreditation to demonstrate the implementation of best practice standards in the field of human services. COA evaluated all aspects of Hope House’s programs, services, management, and administration.

“I am grateful to COA for ensuring that our operations at Hope House are being held to the highest standards and validating the quality of services we provide to our clients,” said MaryAnne Metheny, CEO of Hope House. “This accreditation gives us that ‘seal of approval’ that we are doing things in a productive way and is a testament to the quality of service we provide. I’m also proud of our dedicated staff  and their commitment to excellence.”

COA accreditation is an objective, independent, and reliable validation of an agency’s performance. The COA accreditation process involves a detailed review and analysis of an organization’s administration, management, and service delivery functions against international standards of best practice. The standards driving accreditation ensure that services are well-coordinated, culturally competent, evidence-based, outcomes-oriented, and provided by a skilled and supported workforce. COA accreditation demonstrates accountability in the management of resources, sets standardized best practice thresholds for service and administration, and increases organizational capacity and accountability by creating a framework for ongoing quality improvement.

To achieve COA accreditation, Hope House first provided written evidence of compliance with the COA standards. Thereafter, a group of specially trained volunteer Peer Reviewers confirmed adherence to these standards during a series of on-site interviews with trustees, staff and clients.

Based on their findings, COA’s volunteer-based Accreditation Commission voted that Hope House had successfully met the criteria for accreditation.

An endorsement of COA and the value of its accreditation process is reflected in it being named by the US State Department as the sole national independent accrediting body under the Hague Convention on Intercountry Adoption to accredit intercountry adoption service providers. In addition, COA is the only national accreditor designated by the U.S. Department of Defense to develop accreditation standards and processes for human service programs provided to military personnel and their families.


About Hope House

Hope House provides comprehensive domestic violence services including a total of 122 beds at two shelter locations, 24-hour crisis hotline, court and hospital advocacy programs, individual and group therapy, safe supervised visitation program for court-ordered visits, as well as comprehensive services encompassing prevention, education, and support for thousands of people traumatized by domestic violence every year.

About COA

Founded in 1977, COA is an independent, not-for-profit accreditor of the full continuum of community-based behavioral health care and social service organizations in the United States and Canada. Over 2,000 organizations — voluntary, public, and proprietary; local and statewide; large and small — have either successfully achieved COA accreditation or are currently engaged in the process. Presently, COA has a total of 47 service standards that are applicable to over 125 different types of programs. To learn more about COA, please visit www.COAnet.org.