Director of Clinical Services


ESSENTIAL FUNCTIONS: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Provides quality direct services to clients in clinical programs when necessary, including but not limited to serving in the on-call rotation as needed and filling in when department personnel are unavailable or otherwise unable to complete their duties.
• Coordinates the provision of all services and activities within the clinical department, including the development of clinical department staffing schedules.
• Provides guidance, training, and direction to new employees, contract staff, interns and volunteers when they begin in the department and on an on-going basis.
• Provides regular and on-going direct supervisions to employees, contract staff, interns, and volunteers who provide direct services within the department; including delegating tasks, following-up on completion of tasks, coaching, and evaluating performance.
• Works collaboratively with the Grants department to ensure submission of accurate Clinical Department grant proposals and progress reports.
• Ensures that all clinical program grants are billed out in a timely manner.
• Fosters the development of a common vision, promotes and generates cooperation among personnel to achieve outcomes, and inspires and motivates personnel to perform at their best.
• Serves as a member of the Continuous Quality Improvement Team.
• Oversees the development, implementation and analysis of the department’s outcome measures and data collection processes.
• Makes certain that all client files and documentation of services are maintained according to quality assurance, grant reporting, and auditing standards.
• Updates department forms and purges all outdated department forms from general use.
• Monitors the health, safety and welfare of clients and department personnel by ensuring that program service philosophy, policies, and procedures are followed appropriately.
• Serves as the resident expert regarding clinical issues related to domestic violence through consultation, education, and training of personnel, community members, and board members.
• Ensures the agency’s compliance in regards to legal and ethical issues as it relates to client information, and serve as the Custodian of Records in regards to subpoenas, SSI determinations and legal requests.
• Acts as the liaison between the clinical program, other Hope House programs, and other various community agencies/community members.
• Represents Hope House at community meetings, gives tours, and facilitates speaking engagements as requested.
• Follows all Hope House service philosophies, policies, and procedures.
• Performs other duties as requested.

COMPETENCIES– The Director of Clinical Services must have the ability to:
• Speak effectively in a group setting;
• Maintain appropriate boundaries when working with program participants and staff;
• Maintain confidentiality, neutrality, and professionalism in role;
• Multi task and work in a fast paced environment;
• Travel to various meetings in the community and between both locations;
• Transport clients in own vehicle or in the company vehicle with a valid driver’s license and current motor vehicle insurance;
• Work effectively with persons who have diverse styles, abilities, motivations, and backgrounds;
• Demonstrate basic computer skills;
• Demonstrate excellent organizational skills and follow through;
• Demonstrate advanced knowledge of the dynamics and causes of domestic violence and a commitment to end domestic violence as a social problem;
• Adapt to change productively and handle other tasks as assigned;
• Arrive to work promptly and regularly;
• Concentrate and perform accurately;
• Work a variety of schedules, depending upon the needs of the program;
• Work under the stress of deadlines; and
• Demonstrate strong written and oral communication skills.
Post offer, pre-employment screening requires successful completion of a Children’s Division screening and criminal background check; and valid driver’s license, current motor vehicle insurance, and acceptable motor vehicle record report.


• An advanced degree from an accredited program in Counseling Psychology or related field;
• Licensed in the state of Missouri for a minimum of two years;
• Minimum of two years of professional experience providing clinical interventions to survivors of domestic violence; and
• Minimum of five years of professional experience as a manager or supervisor.

• Extensive experience in developing clinical programs
• Bilingual with any second language
• Knowledge of local community resources

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, sit, climb, hear and reach with hands and arms. The employee may occasionally lift and or move objects weighing up to 25 pounds. Specific vision abilities required by this job include close, distance, color, peripheral, depth perception and ability to focus.

This position requires an individual to be flexible with their work schedule and to be available, on an as needed basis, to assist and advise staff through critical situations.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Hope House is an Equal Opportunity/Affirmative Action Employer

To Apply:  Send resume to 
Human Resources
PO Box 577
Lee’s Summit MO 64063


Email Traci Francis at

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