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Employment

Court Advocate

Development Database Administrator (Part-Time)

Part-Time Shelter Advocate

Shelter Housekeeper

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COURT ADVOCATE

POSITION SUMMARY: 

The Court Advocate is responsible for implementing the Court Advocacy Program, and providing advocacy services to victims of domestic violence through the criminal justice system. 

ESSENTIAL FUNCTIONS:

  • Provide clients with information, support and assistance in the court systems throughout Eastern Jackson County to ensure proper representation is offered.
  • Act as a liaison between the victim of abuse and the criminal justice system.
  • Ensure the safety and confidentiality of each victim of abuse involved in the court process.
  • Initiate client contact by phone before, during, and after case disposition to provide on-going support and assistance.
  • Collect and compile all necessary case and victim information from police reports and court dockets prior to each court.
  • Provide training on domestic violence to law enforcement and other court personnel to ensure thorough understanding of issues surrounding domestic violence.
  • Ensure that all files and documentation is current and accurate, report statistics monthly.
  • Confirm and schedule appropriate court dates.
  • Establish and continue positive communications with law enforcement, prosecutors, judges, and other court personnel.
  • Assist with the on call rotation to ensure that services are provided to victims and staff on a 24-7 basis.
  • Train, schedule, and supervise volunteer court advocates and interns in the delivery of services. 

 REQUIREMENTS (KNOWLEDGE, SKILLS AND ABILITIES):

  • Ability to work effectively with persons who have diverse styles, abilities, motivations, and backgrounds
  • Ability to multi task and work in a fast paced environment
  • Ability to work independently with little supervision
  • Strong communication skills to be collaborative in a group setting
  • Ability to deal effectively with conflict resolution in stressful situations
  • Basic computer skills to perform data entry
  • Ability to transport clients and travel to various meetings/locations with a valid driver’s license and insurance
  • Ability to maintain confidentiality and professionalism in role.
  • Ability to maintain appropriate boundaries working with victims of domestic violence.
  • Must be able to come to work promptly and regularly.
  • Must be able to work under the stress of deadlines.
  • Must be able to concentrate and perform accurately.
  • Must be able to adapt to change productively and handle other tasks as assigned.
  • Post offer, pre-employment screening requires successful completion of a police background check, Children’s Division screening, criminal background check, and motor vehicle record report. 

MINIMUM QUALIFICATIONS (EDUCATION & EXPERIENCE):

  • Bachelor’s degree in social services or related field or equivalent experience
  • Experience working with a diverse population
  • General knowledge of the dynamics and causes of domestic violence and a commitment to end domestic violence as a social problem

PREFERRED QUALIFICATIONS

  • Previous experience working with victims of domestic violence
  • Working knowledge of Missouri Adult Abuse law and court procedures
  • Bilingual with any second language
  • Knowledge of local community resources and agencies
  • Experience presenting information in a group setting
  • Prior customer service experience, preferably in a stressful environment

PHYSICAL/ WORKING CONDITIONS:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee must be able to:

  • Stand for extended periods of time.
  • Climb and descend stairs
  • Utilize keyboard
  • Work a flexible schedule to meet the needs of the agency, including some early mornings, evenings, and weekend hours
  • Meet specific vision abilities required by this job including close, distance, color, peripheral, depth perception and ability to focus.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

To apply, please send a resume and cover letter including salary requirements by e-mail to spryan@hopehouse.net, fax to 816-257-9350 or regular mail to Hope House, P.O. Box 577, Lee’s Summit, MO  64063.  No phone calls, please.  Hope House is an equal opportunity/affirmative action employer. 

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DEVELOPMENT DATABASE ADMINISTRATOR (Part-Time)

POSITION SUMMARY

The Development Database Administrator manages the information services support areas, overseeing gift processing, data entry, reporting and optimizing usage of the development database system. 


This position manages Raiser’s Edge including prospects, individual and corporate donors, volunteers, foundations and other organizational records. In addition, the administrator works with all staff members to respond to information requests and to enhance the value and use of the information for all development programs, including creating analytical reports to assist staff in assessing their program results. 

ESSENTIAL FUNCTIONS: 

  • Work with Development staff members to establish and maintain donor acknowledgement services for timely reporting on gifts and to maintain strong donor relations.
  • Process, reconcile, and transmit donations and pledges that come in on a daily basis accurately and in a timely manner. 
  • Develop policies and procedures to assure the accuracy and quality of constituent information (data integrity). 
  • Plan and execute the full implementation of the current development database system. Optimize use of its functionalities to support fund-raising and constituent relations goals. 
  • Work with program officers to identify their information needs. 
  • Develop and implement user training classes to encourage and support the needs of end-users. Training should include personal computers, all supported software systems, and the development database. 
  • Develop and maintain a high level and standard of service, providing information and user support on development systems. 
  • Develop an understanding of the development department’s programs and take a pro-active role to support them with electronic systems. 
  • Maintain an active relationship with the software system vendor. Keep informed about product issues and developments. Recommend changes and enhancements to the advancement of systems and capabilities
  • Represent Hope House at sponsored and third party events.

MINIMUM QUALIFICATIONS:

  • Must consent to a criminal background check and Family Care Safety Registry screening.  Both screenings must be returned clear.
  • Three years of experience managing systems and support for development programs. 
  • Understanding of fundraising support services ranging from prospect identification through donor stewardship. 
  • Proven computer systems experience, knowledge and technical abilities to manage complex information systems and electronic databases in multi-user mini-computer, networked personal computer environments. 
  • Strong organizational, verbal, and written communication skills. 
  • Ability to develop procedures for electronic systems use and train technical and non-technical users. 
  • Demonstrated ability to plan and implement major systems and systems implementation projects. 
  • Ability and commitment to provide significant levels of support to users and development programs. 

PREFERRED QUALIFICATIONS: 

  • Experience with working in the Raiser’s Edge in a database management capacity. 
  • A fundraising background that includes Annual, Capital, United Way, Government Grant, and Planned Gift campaigns. 
  • Working knowledge of the administrative and faculty structure of a non-profit. 
  • Knowledge of IRS requirements in posting and acknowledging gifts. 

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

To apply, please send a resume and cover letter including salary requirements by e-mail to spryan@hopehouse.net, fax to 816-257-9350 or regular mail to Hope House, P.O. Box 577, Lee’s Summit, MO  64063.  No phone calls, please.  Hope House is an equal opportunity/affirmative action employer. 

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PART-TIME SHELTER ADVOCATE

The Shelter Advocate is responsible for providing support, advocacy and case management services to women and children in Hope House services.  This role also provides coverage for the crisis hotline and shelter front desk.  Based on the role of the advocate, may be assigned specialty areas of advocacy and provide on call responsibilities on a rotating basis.

HOURS:    1 PT Advocate: Tuesday 12 pm to 5 pm, Friday 3 pm to 11 pm, Saturday 3 pm to 11 pm (LS)             

ESSENTIAL FUNCTIONS:

  • Provides ongoing case management and support to clients through meetings and regular contact to focus on client-identified goals and needs.  Ensures that safety planning and education about domestic violence is provided to empower clients to make decisions.
  • Supports and advocates for shelter clients, while being a positive role model, through problem solving and conflict resolution to ensure that a consistent, safe, secure, community living environment is available to everyone.
  • Provides guidance and assistance on the hotline to ensure individuals are provided with necessary resources, guidance and safety plans. Ensures relevant community resources and communication techniques are utilized to provide effective crisis intervention with individuals requesting assistance.
  • Multi tasks while covering the shelter front desk by monitoring security and safety of the shelter and campus, administering intakes for new clients and providing immediate requests for clients in shelter.
  • Thoroughly completes intakes for new clients and ensures that proper information is documented accurately. 
  • Communicates detailed and precise information to ensure that all pertinent information and facts are available to all shelter staff.
  • Makes certain that Hope House meets quality assurance standards by maintaining QA standards and ensuring accurate and timely reporting.   
  • Ensures that shelter facility is maintained in a clean, organized fashion by providing a variety of housekeeping functions on a daily basis.
  • Ensures that all personnel are well versed on the shelter operations by providing guidance, training and direction to new employees, interns and volunteers when they begin in shelter.
  • Follows all Hope House domestic violence policies and requirements, to include serving as a mandated reporter of child abuse, as required by law or grant funding.
  • Assists clients with emergency and non emergency orders of protection and completes information clearly, completely and accurately.

Based on the role the advocate holds, the following may apply:

  • Develops specialty area and ensures that all clients and advocates are educated on these topics by meeting with members of the community, facilitating group meetings and providing relevant resources.
  • Provides on call assistance to shelter operations, on a rotating basis, by assisting and advising advocates regarding shelter matters and working additional shifts, if needed.

REQUIREMENTS (KNOWLEDGE SKILLS AND ABILITIES):

  • Ability to multi task and work in a fast paced environment
  • Strong communication skills to be collaborative in a group setting
  • Ability to deal effectively with conflict resolution in stressful situations
  • Basic computer skills to perform data entry
  • Ability to transport clients with a valid driver’s license and insurance
  • Ability to maintain confidentiality and professionalism in role.
  • Ability to maintain boundaries working with victims of domestic violence
  • Must be able to come to work promptly and regularly.
  • Must be able to work under the stress of deadlines.
  • Must be able to concentrate and perform accurately.
  • Must be able to adapt to change productively and handle other tasks as assigned.

MINIMUM QUALIFICATIONS (EDUCATION & EXPERIENCE):

  • HS Diploma or equivalent
  • 2+ years experience working in the social services field or two years of relevant college education
  • Experience working with a diverse population
  • General knowledge of the dynamics and causes of domestic violence and a commitment to end domestic violence as a social problem

PREFERRED QUALIFICATIONS

  • Bachelors Degree in Social Services or related field
  • Previous experience working with victims of domestic violence
  • Bilingual with any second language
  • Knowledge of local community resources and agencies
  • Prior experience working on a hotline/crisis intervention environment
  • Previous experience working with individuals with substance abuse or mental health issues
  • Experience presenting information in a group setting
  • Experience working in a group residential facility
  • Prior customer services experience, preferably in a stressful environment

PHYSICAL/ WORKING CONDITIONS:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee must be able to:

  • Stand for extended periods of time.
  • Move around the shelter, stoop, bend and reach.
  • Climb and descend stairs
  • Lift 20 lbs
  • Drive to transport clients and to attend meetings at various locations
  • Utilize keyboard
  • Work flexible and double schedules on an as needed basis and with little notice.
  • Meet specific vision abilities required by this job include close, distance, color, peripheral, depth perception and ability to focus.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

To apply, please send a resume and cover letter including salary requirements by e-mail to spryan@hopehouse.net, fax to 816-257-9350 or regular mail to Hope House, P.O. Box 577, Lee’s Summit, MO  64063.  No phone calls, please.  Hope House is an equal opportunity/affirmative action employer. 

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SHELTER HOUSEKEEPER

POSITION SUMMARY:

The Shelter Housekeeper is responsible for the cleanliness, health, and sanitation of the Hope House shelter building.  The Shelter Housekeeper will also assist with other operations within the shelter building, including stocking of essential supplies and preparing and serving meals to clients. 

HOURS: 

Independence Location:  Tuesday - Saturday 10:30 a.m. - 7:00 p.m.
Lee’s Summit Location:  Saturday - Wednesday 10:30 a.m. - 7:00 p.m.

ESSENTIAL FUNCTIONS:

  • Maintains health and sanitation standards by utilizing checklist provided and amended by the Shelter Director.
  • Performs daily cleaning of the shelter building, including pod living, bath, and laundry rooms; exterior patio and porch areas; interior common areas such as the foyer, dining room, galley, playroom, etc.; and the staff work area, front desk area, advocate offices, staff bathroom, and staff laundry room.
  • Assists with the completion of kitchen and house laundry.
  • Empties all recycling bins and trash receptacles.
  • Assists the Kitchen Coordinator with the set-up, serving, and clean-up of meals as needed.
  • Responsible for the preparation of meals, supervision of meal service, and clean-up of meals when the Kitchen Coordinator is not on duty.
  • Sorts and puts away all exited client belongings in a timely manner.
  • Assists in cleaning and preparing client bedrooms when clients exit.
  • Identifies minor maintenance issues and communicates them to the Shelter Director.
  • Maintains inventory of cleaning supplies and materials used by clients.  Alerts facilities department when supplies need to be restocked.
  • Completes all other cleaning and maintenance duties as assigned by the Shelter Director.
  • Communicates detailed and precise information to ensure that all pertinent information and facts are available to all interested/eligible parties.

REQUIREMENTS (KNOWLEDGE, SKILLS, and ABILITIES):

  • Ability to work effectively with persons who have diverse styles, abilities, motivations, and backgrounds
  • Ability to multi-task and work in a fast-paced environment
  • Strong communication skills to be collaborative in a group setting
  • Ability to travel to various meetings/locations with a valid driver’s license and insurance
  • Ability to maintain confidentiality and professionalism in role
  • Ability to establish appropriate boundaries between self and clients
  • Willingness to clean up after other people
  • Knowledge and ability to operate cleaning equipment such as vacuums, mops, sweepers and brooms
  • Ability to follow proper procedures for the use of chemical cleaners and dispensers
  • Ability to understand and effectively carry out oral and written instructions
  • Ability to perform repetitive manual tasks that require agility and manual dexterity
  • Ability to sort, stack, and arrange items in an organized manner
  • Must be able to come to work promptly and regularly, adhering to the assigned schedule (this position does not offer a flexible schedule)
  • Must be able to work under the stress of deadlines
  • Must be able to concentrate and perform accurately
  • Must be able to adapt to change productively and handle other tasks as assigned
  • Post offer, pre-employment screening requires successful completion of a police background check, Children’s Division screening, criminal background check, and motor vehicle record report. 

MINIMUM QUALIFICATIONS (EDUCATION and EXPERIENCE):

  • 18 years of age or older
  • Possess or have the ability to obtain a City of Independence Food Handlers card (manager’s course) within 30 days of employment
  • Previous experience cleaning in either a residential or commercial setting
  • Experience working with a diverse population

PHYSICAL WORKING CONDITIONS:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee must be able to:

  • Stand for extended periods of time
  • Move around the facility, stoop, kneel, bend, crouch, and reach repeatedly.
  • Climb ladders and work over head occasionally
  • Climb and descend stairs
  • Lift, push and pull up to 50 pounds routinely and 75 pounds occasionally
  • Tolerate exposure to cleaning agents on a daily basis
  • Tolerate exposure to all weather conditions
  • Tolerate exposure to noise and heat in a kitchen/cafeteria environment
  • Utilize a keyboard
  • Meet specific vision abilities to include close, distance, color, peripheral, depth perception, and ability to focus.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

To apply, please send a resume and cover letter by e-mail to SPRYAN@HOPEHOUSE.NET fax to 816-257-9350 or regular mail to Hope House, P.O. Box 577, Lee’s Summit, MO  64063.  No phone calls, please.  Hope House is an equal opportunity/affirmative action employer. 

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No phone calls, please.  Hope House will contact you if we are interested in scheduling an interview.

Equal Opoprtunity Employer