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Employment

Shelter Advocate

Shelter Housekeeper

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SHELTER ADVOCATE

POSITION SUMMARY: 

The Shelter Advocate is responsible for providing support, advocacy and case management services to women and children in Hope House services.  This role also provides coverage for the crisis hotline and shelter front desk.  Based on the role of the advocate, may be assigned specialty areas of advocacy and provide on call responsibilities on a rotating basis.

ESSENTIAL FUNCTIONS:

  • Provides ongoing case management and support to clients through meetings and regular contact to focus on client-identified goals and needs.  Ensures that safety planning and education about domestic violence is provided to empower clients to make decisions.
  • Supports and advocates for shelter clients, while being a positive role model, through problem solving and conflict resolution to ensure that a consistent, safe, secure, community living environment is available to everyone.
  • Provides guidance and assistance on the hotline to ensure individuals are provided with necessary resources, guidance and safety plans. Ensures relevant community resources and communication techniques are utilized to provide effective crisis intervention with individuals requesting assistance.
  • Multi tasks while covering the shelter front desk by monitoring security and safety of the shelter and campus, administering intakes for new clients and providing immediate requests for clients in shelter.
  • Thoroughly completes intakes for new clients and ensures that proper information is documented accurately. 
  • Communicates detailed and precise information to ensure that all pertinent information and facts are available to all shelter staff.
  • Makes certain that Hope House meets quality assurance standards by maintaining QA standards and ensuring accurate and timely reporting.   
  • Ensures that shelter facility is maintained in a clean, organized fashion by providing a variety of housekeeping functions on a daily basis.
  • Ensures that all personnel are well versed on the shelter operations by providing guidance, training and direction to new employees, interns and volunteers when they begin in shelter.
  • Follows all Hope House domestic violence policies and requirements, to include serving as a mandated reporter of child abuse, as required by law or grant funding.
  • Assists clients with emergency and non emergency orders of protection and completes information clearly, completely and accurately.

Based on the role the advocate holds, the following may apply:

  • Develops specialty area and ensures that all clients and advocates are educated on these topics by meeting with members of the community, facilitating group meetings and providing relevant resources.
  • Provides on call assistance to shelter operations, on a rotating basis, by assisting and advising advocates regarding shelter matters and working additional shifts, if needed.

REQUIREMENTS (KNOWLEDGE SKILLS AND ABILITIES):

  • Ability to work effectively with persons who have diverse styles, abilities, motivations, and backgrounds
  • Ability to multi task and work in a fast paced environment
  • Ability to work independently with little supervision
  • Strong communication skills to be collaborative in a group setting
  • Ability to deal effectively with conflict resolution in stressful situations
  • Basic computer skills to perform data entry
  • Ability to transport clients and travel to various meetings with a valid driver’s license and insurance
  • Ability to maintain confidentiality and professionalism in role.
  • Ability to maintain appropriate boundaries working with victims of domestic violence
  • Must be able to come to work promptly and regularly.
  • Must be able to work under the stress of deadlines.
  • Must be able to concentrate and perform accurately.
  • Must be able to adapt to change productively and handle other tasks as assigned
  • Post offer, pre-employment screening requires successful completion of a police background check, Children’s Division screening, criminal background check, and motor vehicle record report

MINIMUM QUALIFICATIONS (EDUCATION & EXPERIENCE):

  • Bachelor’s degree in social services or related field or equivalent experience
  • Experience working with a diverse population
  • General knowledge of the dynamics and causes of domestic violence and a commitment to end domestic violence as a social problem

PREFERRED QUALIFICATIONS

  • Previous experience working with victims of domestic violence
  • Bilingual with any second language
  • Knowledge of local community resources and agencies
  • Prior experience working on a hotline/crisis intervention environment
  • Previous experience working with individuals with substance abuse or mental health issues
  • Experience presenting information in a group setting
  • Experience working in a group residential facility
  • Prior customer service experience, preferably in a stressful environment

PHYSICAL/ WORKING CONDITIONS:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee must be able to:

  • Stand for extended periods of time.
  • Move around the shelter, stoop, bend and reach.
  • Climb and descend stairs
  • Lift 20 lbs
  • Utilize keyboard
  • Work a flexible schedule to meet the needs of the agency, including some early mornings, evenings, and weekend hours
  • Meet specific vision abilities required by this job to include close, distance, color, peripheral, depth perception and ability to focus.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

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SHELTER HOUSEKEEPER

POSITION SUMMARY:

The Shelter Housekeeper is responsible for the cleanliness, health, and sanitation of the Hope House shelter building.  The Shelter Housekeeper will also assist with other operations within the shelter building, including stocking of essential supplies and preparing and serving meals to clients. 

HOURS: 

Independence Location:  Tuesday - Saturday 10:30 a.m. - 7:00 p.m.
Lee’s Summit Location:  Saturday - Wednesday 10:30 a.m. - 7:00 p.m.

ESSENTIAL FUNCTIONS:

  • Maintains health and sanitation standards by utilizing checklist provided and amended by the Shelter Director.
  • Performs daily cleaning of the shelter building, including pod living, bath, and laundry rooms; exterior patio and porch areas; interior common areas such as the foyer, dining room, galley, playroom, etc.; and the staff work area, front desk area, advocate offices, staff bathroom, and staff laundry room.
  • Assists with the completion of kitchen and house laundry.
  • Empties all recycling bins and trash receptacles.
  • Assists the Kitchen Coordinator with the set-up, serving, and clean-up of meals as needed.
  • Responsible for the preparation of meals, supervision of meal service, and clean-up of meals when the Kitchen Coordinator is not on duty.
  • Sorts and puts away all exited client belongings in a timely manner.
  • Assists in cleaning and preparing client bedrooms when clients exit.
  • Identifies minor maintenance issues and communicates them to the Shelter Director.
  • Maintains inventory of cleaning supplies and materials used by clients.  Alerts facilities department when supplies need to be restocked.
  • Completes all other cleaning and maintenance duties as assigned by the Shelter Director.
  • Communicates detailed and precise information to ensure that all pertinent information and facts are available to all interested/eligible parties.

REQUIREMENTS (KNOWLEDGE, SKILLS, and ABILITIES):

  • Ability to work effectively with persons who have diverse styles, abilities, motivations, and backgrounds
  • Ability to multi-task and work in a fast-paced environment
  • Strong communication skills to be collaborative in a group setting
  • Ability to travel to various meetings/locations with a valid driver’s license and insurance
  • Ability to maintain confidentiality and professionalism in role
  • Ability to establish appropriate boundaries between self and clients
  • Willingness to clean up after other people
  • Knowledge and ability to operate cleaning equipment such as vacuums, mops, sweepers and brooms
  • Ability to follow proper procedures for the use of chemical cleaners and dispensers
  • Ability to understand and effectively carry out oral and written instructions
  • Ability to perform repetitive manual tasks that require agility and manual dexterity
  • Ability to sort, stack, and arrange items in an organized manner
  • Must be able to come to work promptly and regularly, adhering to the assigned schedule (this position does not offer a flexible schedule)
  • Must be able to work under the stress of deadlines
  • Must be able to concentrate and perform accurately
  • Must be able to adapt to change productively and handle other tasks as assigned
  • Post offer, pre-employment screening requires successful completion of a police background check, Children’s Division screening, criminal background check, and motor vehicle record report. 

MINIMUM QUALIFICATIONS (EDUCATION and EXPERIENCE):

  • 18 years of age or older
  • Possess or have the ability to obtain a City of Independence Food Handlers card (manager’s course) within 30 days of employment
  • Previous experience cleaning in either a residential or commercial setting
  • Experience working with a diverse population

PHYSICAL WORKING CONDITIONS:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee must be able to:

  • Stand for extended periods of time
  • Move around the facility, stoop, kneel, bend, crouch, and reach repeatedly.
  • Climb ladders and work over head occasionally
  • Climb and descend stairs
  • Lift, push and pull up to 50 pounds routinely and 75 pounds occasionally
  • Tolerate exposure to cleaning agents on a daily basis
  • Tolerate exposure to all weather conditions
  • Tolerate exposure to noise and heat in a kitchen/cafeteria environment
  • Utilize a keyboard
  • Meet specific vision abilities to include close, distance, color, peripheral, depth perception, and ability to focus.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

To apply, please send a resume by e-mail to jobs@hopehouse.net ,  fax to 816-257-9350 or regular mail to Hope House, P.O. Box 577, Lee’s Summit, MO  64063.  No phone calls.  Hope House is an equal opportunity/affirmative action employer. 

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No phone calls, please.  Hope House will contact you if we are interested in scheduling an interview.

Equal Opoprtunity Employer