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Employment

Application instructions for all positions are provided at the end of the job listings. Click here to go to application instructions.

No phone calls, please.  Hope House will contact you if we are interested in scheduling an interview.
Equal Opoprtunity Employer
 

1) Shelter Advocate
2) Children's Advocate
3) Paralegal


Shelter Advocate - Status:  PRN
Status: Non-Exempt, Supervisor: Shelter Director

POSITION SUMMARY: 

The Shelter Advocate is responsible for providing support, advocacy and case management services to women and children in Hope House services. This role also provides coverage for the crisis hotline and shelter front desk. Based on the role of the advocate, may be assigned specialty areas of advocacy and provide on call responsibilities on a rotating basis.

ESSENTIAL FUNCTIONS:

  • Provides ongoing case management and support to clients through meetings and regular contact to focus on client-identified goals and needs.  Ensures that safety planning and education about domestic violence is provided to empower clients to make decisions.
  • Supports and advocates for shelter clients, while being a positive role model, through problem solving and conflict resolution to ensure that a consistent, safe, secure, community living environment is available to everyone.
  • Provides guidance and assistance on the hotline to ensure individuals are provided with necessary resources, guidance and safety plans. Ensures relevant community resources and communication techniques are utilized to provide effective crisis intervention with individuals requesting assistance.
  • Multi tasks while covering the shelter front desk by monitoring security and safety of the shelter and campus, administering intakes for new clients and providing immediate requests for clients in shelter.
  • Thoroughly completes intakes for new clients and ensures that proper information is documented accurately. 
  • Communicates detailed and precise information to ensure that all pertinent information and facts are available to all shelter staff.
  • Makes certain that Hope House meets quality assurance standards by maintaining QA standards and ensuring accurate and timely reporting.   
  • Ensures that shelter facility is maintained in a clean, organized fashion by providing a variety of housekeeping functions on a daily basis.
  • Ensures that all personnel are well versed on the shelter operations by providing guidance, training and direction to new employees, interns and volunteers when they begin in shelter.
  • Follows all Hope House domestic violence policies and requirements, to include serving as a mandated reporter of child abuse, as required by law or grant funding.
  • Assists clients with emergency and non emergency orders of protection and completes information clearly, completely and accurately.

Based on the role the advocate holds, the following may apply:

  • Develops specialty area and ensures that all clients and advocates are educated on these topics by meeting with members of the community, facilitating group meetings and providing relevant resources.
  • Provides on call assistance to shelter operations, on a rotating basis, by assisting and advising advocates regarding shelter matters and working additional shifts, if needed.

REQUIREMENTS (KNOWLEDGE SKILLS AND ABILITIES):

  • Ability to work effectively with persons who have diverse styles, abilities, motivations, and backgrounds
  • Ability to multi task and work in a fast paced environment
  • Strong communication skills to be collaborative in a group setting
  • Ability to deal effectively with conflict resolution in stressful situations
  • Basic computer skills to perform data entry
  • Ability to transport clients and travel to various meetings with a valid driver’s license and insurance
  • Ability to maintain confidentiality and professionalism in role.
  • Ability to maintain boundaries working with victims of domestic violence
  • Must be able to come to work promptly and regularly.
  • Must be able to work under the stress of deadlines.
  • Must be able to concentrate and perform accurately.
  • Must be able to adapt to change productively and handle other tasks as assigned.

MINIMUM QUALIFICATIONS (EDUCATION & EXPERIENCE):

  • HS Diploma or equivalent
  • 2+ years experience working in the social services field or two years of relevant college education
  • Experience working with a diverse population
  • General knowledge of the dynamics and causes of domestic violence and a commitment to end domestic violence as a social problem

PREFERRED QUALIFICATIONS

  • Bachelors Degree in Social Services or related field
  • Previous experience working with victims of domestic violence
  • Bilingual with any second language
  • Knowledge of local community resources and agencies
  • Prior experience working on a hotline/crisis intervention environment
  • Previous experience working with individuals with substance abuse or mental health issues
  • Experience presenting information in a group setting
  • Experience working in a group residential facility
  • Prior customer services experience, preferably in a stressful environment

PHYSICAL/ WORKING CONDITIONS:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee must be able to:

  • Stand for extended periods of time.
  • Move around the shelter, stoop, bend and reach.
  • Climb and descend stairs
  • Lift 20 lbs
  • Drive to transport clients and to attend meetings at various locations
  • Utilize keyboard
  • Work flexible and double schedules on an as needed basis and with little notice.
  • Meet specific vision abilities required by this job to include close, distance, color, peripheral, depth perception and ability to focus.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.


CHILDREN'S ADVOCATE
Status:  Full Time, Part Time - Non-Exempt

Supervisor: Shelter Director  

POSITION SUMMARY: 

The Children’s Advocate is responsible for providing support, advocacy and case management services to children and their mothers who are utilizing Hope House services.  Full-time Children’s Advocates may also be required to provide coverage for the crisis hotline and shelter front desk (see Women’s Advocate Job Description).  

ESSENTIAL FUNCTIONS:

  • Provides case management and support to mothers, including but not limited to, accessing community resources, school enrollment and transportation services, obtaining shots and physicals, obtaining outside childcare services, developing positive parenting skills, etc.
  • Facilitates individual and group activities that promote the physical, cognitive, language, social, and creative development of children, with an emphasis on helping children heal from the effects of domestic violence and trauma.
  • Builds and maintains a positive and trusting relationship with mothers by being available and approachable any by listening and responding to their concerns and questions regarding their children.
  • Supports family relationships by providing opportunities for mothers and children to interact with one another in a positive way.
  • Provides quality interactions with children by actively participating with children in various children’s activities.
  • Provides an environment that facilitates healing and children’s ability to make choices.
  • Communicates detailed and precise information to ensure that all pertinent information and facts are available to all shelter staff.
  • Makes certain that Hope House meets quality assurance standards by maintaining QA standards and ensuring accurate and timely reporting.   
  • Ensures that the Youth Resource Center (YRC) is maintained in a clean, organized fashion by providing a variety of housekeeping functions on a daily basis.
  • Ensures that all personnel are well versed on the YRC operations by providing guidance, training and direction to new employees, interns and volunteers when they begin in the YRC.
  • Follows all Hope House domestic violence policies and requirements, to include serving as a mandated reporter of child abuse, as required by law or grant funding.

The following apply to full-time Children’s Advocates

  • Develops specialty area and ensures that all clients and advocates are educated on these topics by meeting with members of the community, facilitating group meetings and providing relevant resources.
  • Provides on call assistance to shelter operations, on a rotating basis, by assisting and advising advocates regarding shelter matters and working additional shifts, if needed.

REQUIREMENTS (KNOWLEDGE SKILLS AND ABILITIES): 

  • Ability to work effectively with persons who have diverse styles, abilities, motivations, and backgrounds
  • Ability to multi task and work in a fast paced environment
  • Strong communication skills to be collaborative in a group setting
  • Ability to deal effectively with conflict resolution in stressful situations
  • Basic computer skills to perform data entry
  • Ability to transport clients and travel to various meetings with a valid driver’s license and insurance
  • Ability to maintain confidentiality and professionalism in role.
  • Ability to maintain boundaries working with victims of domestic violence
  • Must be able to come to work promptly and regularly.
  • Must be able to work under the stress of deadlines.
  • Must be able to concentrate and perform accurately.
  • Must be able to adapt to change productively and handle other tasks as assigned.
     

MINIMUM QUALIFICATIONS (EDUCATION & EXPERIENCE):

  • HS Diploma or equivalent
  • 2+ years experience working in the social services field or two years of relevant college education
  • Experience working with a diverse population
  • General knowledge of child growth and development principles and a sincere desire to work with children of all ages
  • General knowledge of the dynamics and causes of domestic violence and a commitment to end domestic violence as a social problem

PREFERRED QUALIFICATIONS

  • Bachelors Degree in Social Services or related field
  • Previous experience working with children of all ages
  • Previous experience working with victims of domestic violence
  • Bilingual with any second language
  • Knowledge of local community resources and agencies
  • Prior customer services experience, preferably in a stressful environment

 PHYSICAL/ WORKING CONDITIONS: 

  • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee must be able to: 
  • Stand for extended periods of time.
  • Move around the facility, stoop, bend, reach, sit on the floor and get back up again, and interact with children at children’s eye level.
  • Climb and descend stairs
  • Lift 50 lbs
  • Drive to transport clients and to attend meetings at various locations
  • Utilize keyboard
  • Work flexible and double schedules on an as needed basis and with little notice.
  • Meet specific vision abilities required by this job include close, distance, color, peripheral, depth perception and ability to focus

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.


PARALEGAL

Hope House services form a safety net of prevention, education and support for thousands of people traumatized by domestic violence every year. Residential services are provided through two secure locations in Independence and Lee’s Summit, Missouri with comprehensive outreach services are also provided.

POSITION SUMMARY:  To provide legal assistance and support to Hope House contract- attorney(s) in representation of shelter and outreach clients in legal matters deriving from an abusive relationship.

CLIENT DUTIES

  • Schedule, interview and screen (consult) with clients for legal representation, in regard to Orders of Protection, Dissolutions of Marriage, Paternity/Custody cases, Name Changes, and Housing matters.
  • Develop safety plans with clients. 
  • Assist clients in preparing documentation. 
  • Investigate cases.
  • Draft and file pleadings with attorney supervision. 
  • Assist at trials. 
  • Perform legal research.
  • Attend weekly Order of Protection dockets
  • Interview and subpoenas witnesses
  • Work with advocates to obtain Police Reports, and other information needed from the Municipal Level.
  • High volume of cases as referrals are received daily from a total of 4 organizations into this office. 
  • Strategize, troubleshoot, and problem solve situations with attorneys, clients, and client advocates.
  • Perform other legal assignments as requested by the lawyer.

ADMINISTRATIVE DUTIES

  • Maintain attorney(s) calendar. 
  • Maintain system for tracking cases.
  • Maintain a docket for court dates.
  • Maintain case files.
  • Prepare and report monthly statistics
  • Case Management
  • Update policies and procedures pertaining to the legal dept. on an annual basis
  • Update forms as needed and disperse to all organizations
  • Provide trainings to new staff
  • Supervise volunteers, and or interns
  • Attend and participate on the Diversity Committee
  • Filing
  • Order office supplies

OTHER

  • Attend volunteer training and staff orientation.
  • Attend staff meetings as required.

REQUIREMENTS

  • Associate or Bachelor’s degree in paralegal studies.
  • Three years’ experience in family law matters.
  • Prior paralegal experience.
  • Excellent organizational skills.
  • Detail-oriented.
  • Excellent communication skills.
  • Excellent research skills.
  • Ability to work independently
  • Proficiency in Microsoft Office
  • Police background check and Family Care Safety Registry Screening are required and must be returned clear
  • Familiar with e-filing of pleadings
  • Ability to work collaboratively with others, both within and outside of Hope House to ensure goals are accomplished.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.


 

Application Instructions: 

To apply, please send a resume and cover letter including salary requirements by e-mail to jobs@hopehouse.net, fax to 816-257-9350 or mail to Dayla Fullerton,  Hope House, P.O. Box 577, Lee’s Summit, MO  64063.  

No phone calls, please.  Thank you for your interest in Hope House. Hope House is an equal opportunity/affirmative action employer.

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