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Employment

BridgeSPAN/Court Advocate

Shelter Director

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BridgeSPAN/COURT ADVOCATE POSITION SUMMARY:

The BridgeSPAN/Court Advocate is responsible for implementing the BridgeSPAN  and Court Advocacy Programs.

ESSENTIAL FUNCTIONS

BridgeSPAN:

  • Maintains and continues to develop the BridgeSPAN program at participating hospitals.
  • Assists in the expansion of the program into additional area hospitals and clinics as requested.
  • Develops training materials and provides on-going training to local hospitals, clinics, medical schools, nursing schools, and other community organizations.
  • Maintains on-going communication and collaboration with participating hospitals/clinics, including the coordination and participation in hospital task forces.
  • Maintains on-going communication and collaboration with the BridgeSPAN programs at other local domestic violence agencies.
  • Provides on-site advocacy services to patients, hospital employees, and hospital visitors experiencing domestic violence.
    • Ensures that safety planning and education about domestic violence is provided to empower clients to make decisions.
    • Provides guidance and assistance to ensure clients are provided with necessary resources, guidance and safety plans. Ensures relevant community resources and communication techniques are utilized to provide effective crisis intervention with individuals requesting assistance.
    • Thoroughly completes intakes for new clients and ensures that proper information is documented accurately. 
    • Assists clients with emergency and non emergency orders of protection and completes information clearly, completely and accurately.
  • Provides follow-up advocacy services to all BridgeSPAN clients.
  • Assists in the orientation and on-going training of BridgeSPAN PRN staff.

 Court Advocacy:

  • Provide clients with information, support and assistance in the court systems throughout Eastern Jackson County to ensure proper representation is offered.
  • Act as a liaison between the victim of abuse and the criminal justice system.
  • Ensure the safety and confidentiality of each victim of abuse involved in the court process.
  • Initiate client contact by phone before, during, and after case disposition to provide on-going support and assistance.
  • Collect and compile all necessary case and victim information from police reports and court dockets prior to each court.
  • Provide training on domestic violence to law enforcement and other court personnel to ensure thorough understanding of issues surrounding domestic violence.
  • Establish and continue positive communications with law enforcement, prosecutors, judges, and other court personnel.

 General:

  • Makes certain that Hope House meets quality assurance standards, implements outcome measures, and collects and records all required data to ensuring accurate and timely reporting. 
  • Follows all Hope House domestic violence policies and requirements, to include serving as a mandated reporter of child abuse, as required by law or grant funding.
  • Participates in the after-hours Court/Hospital on-call rotation.

REQUIREMENTS (KNOWLEDGE SKILLS AND ABILITIES):

  • Ability to work effectively with persons who have diverse styles, abilities, motivations, and backgrounds
  • Ability to multi task and work in a fast paced environment
  • Ability to work independently with little supervision
  • Strong communication skills to be collaborative in a group setting
  • Basic computer skills to perform data entry.
  • Ability to transport clients and travel to various meetings with a valid driver’s license and insurance
  • Ability to respond to five area hospitals within 30 minutes of receiving a call-out request
  • Ability to maintain confidentiality and professionalism in role.
  • Ability to maintain appropriate boundaries working with victims of domestic violence
  • Must be able to come to work promptly and regularly.
  • Must be able to work under the stress of deadlines.
  • Must be able to concentrate and perform accurately.
  • Must be able to adapt to change productively and handle other tasks as assigned.
  • Post offer, pre-employment screening requires successful completion of a police background check, Children’s Division screening, criminal background check, and motor vehicle record report. 

MINIMUM QUALIFICATIONS (EDUCATION & EXPERIENCE):

  • Bachelor’s degree in social services or related field or equivalent experience
  • Experience working with a diverse population
  • Experience presenting information in a group setting
  • General knowledge of the dynamics and causes of domestic violence and a commitment to end domestic violence as a social problem

PREFERRED QUALIFICATIONS

  • Previous experience working with victims of domestic violence
  • Bilingual with any second language
  • Knowledge of local community resources and agencies
  • Prior customer service experience, preferably in a stressful environment

PHYSICAL/ WORKING CONDITIONS:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee must be able to:

  • Stand for extended periods of time.
  • Climb and descend stairs
  • Lift 20 lbs
  • Work a flexible schedule to meet the needs of the agency, including some early mornings, evenings, and weekend hours
  • Utilize keyboard
  • Meet specific vision abilities required by this job to include close, distance, color, peripheral, depth perception and ability to focus.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

To apply, please send a resume by e-mail to jobs@hopehouse.net ,  fax to 816-257-9350 or regular mail to Hope House, P.O. Box 577, Lee’s Summit, MO  64063.  No phone calls.  Hope House is an equal opportunity/affirmative action employer. 

  

SHELTER DIRECTOR POSITION SUMMARY:       

The Shelter Director is responsible for ensuring the overall operations and quality of the Shelter Program, including coordinating support and advocacy services to shelter residents, monitoring the health, safety, and security of the shelter facility, overseeing the day-to-day operations of the shelter program, creating a welcoming, inclusive, and trauma-informed community living environment, and facilitating proper coordination between the Shelter Program and other Hope House programs.   

ESSENTIAL FUNCTIONS:

  • Ensures the safety and welfare of shelter residents by ensuring that program rules, guidelines, and policies are followed appropriately.
  • Builds and maintains a positive and trusting relationship with shelter residents by being available and approachable and by listening and responding to residents’ concerns and questions, including addressing client grievances in a timely manner.
  • Provides quality direct services to shelter residents when necessary, including conducting team meetings, mediations, and filling in when program staff are unavailable.
  • Provides direct supervision of the Women’s Advocates, Children’s Advocates, Kitchen Coordinator, and Shelter Housekeeper.
  • Fosters the development of a common vision, promotes and generates cooperation among staff to achieve outcomes, and inspires and motivates staff to perform at their best.
  • Identifies tasks that need to be completed and delegates tasks accordingly; follows up to ensure tasks were completed; holds employees accountable when tasks are not completed.
  • Coordinates monthly shelter, Youth Resource Center, kitchen, and housekeeping staffing schedules.
  • Acts as the liaison between the Shelter Program, other Hope House programs, and various community agencies.
  • Communicates detailed and precise information to ensure that all pertinent information and facts are available to all interested/eligible parties.
  • Makes certain that the program meets quality assurance standards.   
  • Makes certain that all client files and documentation of services are maintained according to quality assurance and auditing standards.
  • Makes certain that all outcome evaluation procedures are administered as expected.
  • Ensures that the facility is maintained in a clean, organized fashion.
  • Ensures that all program personnel are well versed on the program’s operations by providing guidance, training, and direction to new employees, interns and volunteers when they begin in the program and on an on-going basis.
  • Follows all Hope House policies and requirements, to include serving as a mandated reporter of child abuse, as required by law or grant funding.

 REQUIREMENTS (KNOWLEDGE SKILLS AND ABILITIES):

  • Ability to work effectively with persons who have diverse styles, abilities, motivations, and backgrounds
  • Ability to multi task and work in a fast paced environment
  • Strong written and oral communication skills to lead and be collaborative in a group setting
  • Basic computer skills to perform data entry
  • Ability to deal effectively with conflict resolution in stressful situations
  • Ability to maintain confidentiality, neutrality, and professionalism in role
  • Ability to maintain appropriate boundaries working with program participants and staff
  • Ability to transport clients and attend various meetings with a valid driver’s license and insurance
  • Must be able to come to work promptly and regularly
  • Must be able to work a variety of schedules, depending upon the needs of the program
  • Must be able to work under the stress of deadlines
  • Must be able to concentrate and perform accurately
  • Must be able to adapt to change productively and handle other tasks as assigned
  • Post offer, pre-employment screening requires successful completion of a police background check, Children’s Division screening, criminal background check, and motor vehicle record report.   

MINIMUM QUALIFICATIONS (EDUCATION & EXPERIENCE):

  • Bachelor’s degree in social services or related field or equivalent experience
  • Experience working with a diverse population
  • General knowledge of the dynamics and causes of domestic violence and a commitment to end domestic violence as a social problem

PREFERRED QUALIFICATIONS:

  • Previous experience working with children and families who have been exposed to domestic violence
  • Previous experience working with individuals with substance abuse or mental health issues
  • Bilingual with any second language
  • Knowledge of local community resources and agencies
  • Prior management experience, preferably in a stressful environment and/or a residential living facility

PHYSICAL/ WORKING CONDITIONS:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee must be able to:

  • Stand for extended periods of time.
  • Move around the facility, stoop, bend and reach.
  • Climb and descend stairs
  • Lift 20 lbs
  • Utilize keyboard
  • Work a flexible schedule to meet the needs of the agency, including early mornings, evenings, and weekend hours, on an as needed basis and with little notice
  • Meet specific vision abilities required by this job to include close, distance, color, peripheral, depth perception and ability to focus.

To apply, please send a resume by e-mail to jobs@hopehouse.net ,  fax to 816-257-9350 or regular mail to Hope House, P.O. Box 577, Lee’s Summit, MO  64063.  No phone calls.  Hope House is an equal opportunity/affirmative action employer. 


No phone calls, please.  Hope House will contact you if we are interested in scheduling an interview.
Equal Opoprtunity Employer