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Member Agency

 

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Employment

BridgeSPAN/Court Advocate

Children's Advocate

Court Advocate

Shelter Housekeeper

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BridgeSPAN/COURT ADVOCATE POSITION SUMMARY:

The BridgeSPAN/Court Advocate is responsible for implementing the BridgeSPAN  and Court Advocacy Programs.

ESSENTIAL FUNCTIONS

BridgeSPAN:

  • Maintains and continues to develop the BridgeSPAN program at participating hospitals.
  • Assists in the expansion of the program into additional area hospitals and clinics as requested.
  • Develops training materials and provides on-going training to local hospitals, clinics, medical schools, nursing schools, and other community organizations.
  • Maintains on-going communication and collaboration with participating hospitals/clinics, including the coordination and participation in hospital task forces.
  • Maintains on-going communication and collaboration with the BridgeSPAN programs at other local domestic violence agencies.
  • Provides on-site advocacy services to patients, hospital employees, and hospital visitors experiencing domestic violence.
    • Ensures that safety planning and education about domestic violence is provided to empower clients to make decisions.
    • Provides guidance and assistance to ensure clients are provided with necessary resources, guidance and safety plans. Ensures relevant community resources and communication techniques are utilized to provide effective crisis intervention with individuals requesting assistance.
    • Thoroughly completes intakes for new clients and ensures that proper information is documented accurately. 
    • Assists clients with emergency and non emergency orders of protection and completes information clearly, completely and accurately.
  • Provides follow-up advocacy services to all BridgeSPAN clients.
  • Assists in the orientation and on-going training of BridgeSPAN PRN staff.

 Court Advocacy:

  • Provide clients with information, support and assistance in the court systems throughout Eastern Jackson County to ensure proper representation is offered.
  • Act as a liaison between the victim of abuse and the criminal justice system.
  • Ensure the safety and confidentiality of each victim of abuse involved in the court process.
  • Initiate client contact by phone before, during, and after case disposition to provide on-going support and assistance.
  • Collect and compile all necessary case and victim information from police reports and court dockets prior to each court.
  • Provide training on domestic violence to law enforcement and other court personnel to ensure thorough understanding of issues surrounding domestic violence.
  • Establish and continue positive communications with law enforcement, prosecutors, judges, and other court personnel.

 General:

  • Makes certain that Hope House meets quality assurance standards, implements outcome measures, and collects and records all required data to ensuring accurate and timely reporting. 
  • Follows all Hope House domestic violence policies and requirements, to include serving as a mandated reporter of child abuse, as required by law or grant funding.
  • Participates in the after-hours Court/Hospital on-call rotation.

REQUIREMENTS (KNOWLEDGE SKILLS AND ABILITIES):

  • Ability to work effectively with persons who have diverse styles, abilities, motivations, and backgrounds
  • Ability to multi task and work in a fast paced environment
  • Ability to work independently with little supervision
  • Strong communication skills to be collaborative in a group setting
  • Basic computer skills to perform data entry.
  • Ability to transport clients and travel to various meetings with a valid driver’s license and insurance
  • Ability to respond to five area hospitals within 30 minutes of receiving a call-out request
  • Ability to maintain confidentiality and professionalism in role.
  • Ability to maintain appropriate boundaries working with victims of domestic violence
  • Must be able to come to work promptly and regularly.
  • Must be able to work under the stress of deadlines.
  • Must be able to concentrate and perform accurately.
  • Must be able to adapt to change productively and handle other tasks as assigned.
  • Post offer, pre-employment screening requires successful completion of a police background check, Children’s Division screening, criminal background check, and motor vehicle record report. 

MINIMUM QUALIFICATIONS (EDUCATION & EXPERIENCE):

  • Bachelor’s degree in social services or related field or equivalent experience
  • Experience working with a diverse population
  • Experience presenting information in a group setting
  • General knowledge of the dynamics and causes of domestic violence and a commitment to end domestic violence as a social problem

PREFERRED QUALIFICATIONS

  • Previous experience working with victims of domestic violence
  • Bilingual with any second language
  • Knowledge of local community resources and agencies
  • Prior customer service experience, preferably in a stressful environment

PHYSICAL/ WORKING CONDITIONS:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee must be able to:

  • Stand for extended periods of time.
  • Climb and descend stairs
  • Lift 20 lbs
  • Work a flexible schedule to meet the needs of the agency, including some early mornings, evenings, and weekend hours
  • Utilize keyboard
  • Meet specific vision abilities required by this job to include close, distance, color, peripheral, depth perception and ability to focus.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

To apply, please send a resume by e-mail to jobs@hopehouse.net ,  fax to 816-257-9350 or regular mail to Hope House, P.O. Box 577, Lee’s Summit, MO  64063.  No phone calls.  Hope House is an equal opportunity/affirmative action employer.

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CHILDREN'S ADVOCATE

POSITION SUMMARY: 

The Children’s Advocate is responsible for providing support, advocacy and case management services to children and their mothers who are utilizing Hope House services. Full-time Children’s Advocates may also be required to provide coverage for the crisis hotline and shelter front desk (see Women’s Advocate Job Description).  

ESSENTIAL FUNCTIONS:

  • Provides case management and support to mothers, including but not limited to, accessing community resources, school enrollment and transportation services, obtaining shots and physicals, obtaining outside childcare services, developing positive parenting skills, etc.
  • Facilitates individual and group activities that promote the physical, cognitive, language, social, and creative development of children, with an emphasis on helping children heal from the effects of domestic violence and trauma
  • Builds and maintains a positive and trusting relationship with mothers by being available and approachable any by listening and responding to their concerns and questions regarding their children
  • Supports family relationships by providing opportunities for mothers and children to interact with one another in a positive way
  • Provides quality interactions with children by actively participating with children in various children’s activities
  • Provides an environment that facilitates healing and children’s ability to make choices
  • Communicates detailed and precise information to ensure that all pertinent information and facts are available to all shelter staff
  • Makes certain that Hope House meets quality assurance standards by maintaining QA standards and ensuring accurate and timely reporting
  • Ensures that the Youth Resource Center (YRC) is maintained in a clean, organized fashion by providing a variety of housekeeping functions on a daily basis
  • Ensures that all personnel are well versed on the YRC operations by providing guidance, training and direction to new employees, interns and volunteers when they begin in the YRC
  • Follows all Hope House domestic violence policies and requirements, to include serving as a mandated reporter of child abuse, as required by law or grant funding. 

The following apply to full-time Children’s Advocates:

  • Develops specialty area and ensures that all clients and advocates are educated on these topics by meeting with members of the community, facilitating group meetings and providing relevant resources
  • Provides on call assistance to shelter operations, on a rotating basis, by assisting and advising advocates regarding shelter matters and working additional shifts, if needed 

REQUIREMENTS (KNOWLEDGE SKILLS AND ABILITIES):

  • Ability to work effectively with persons who have diverse styles, abilities, motivations, and backgrounds
  • Ability to multi-task and work in a fast paced environment
  • Ability to work independently with little supervision
  • Strong communication skills to be collaborative in a group setting
  • Ability to deal effectively with conflict resolution in stressful situations
  • Basic computer skills to perform data entry
  • Ability to transport clients and travel to various meetings with a valid driver’s license and insurance
  • Ability to maintain confidentiality and professionalism in role
  • Ability to maintain appropriate boundaries working with victims of domestic violence
  • Must be able to come to work promptly and regularly
  • Must be able to work under the stress of deadlines
  • Must be able to concentrate and perform accurately
  • Must be able to adapt to change productively and handle other tasks as assigned
  • Post offer, pre-employment screening requires successful completion of a police background check, Children’s Division screening, criminal background check, and motor vehicle record report

MINIMUM QUALIFICATIONS (EDUCATION & EXPERIENCE):

  • Bachelor’s degree in social services or related field or equivalent experience
  • Experience working with a diverse population
  • General knowledge of child growth and development principles and a sincere desire to work with children of all ages
  • General knowledge of the dynamics and causes of domestic violence and a commitment to end domestic violence as a social problem

PREFERRED QUALIFICATIONS

  • Previous experience working with children of all ages
  • Previous experience working with victims of domestic violence
  • Bilingual with any second language
  • Knowledge of local community resources and agencies
  • Prior customer service experience, preferably in a stressful environment

PHYSICAL/ WORKING CONDITIONS:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee must be able to:

  • Stand for extended periods of time.
  • Move around the facility, stoop, bend, reach, sit on the floor and get back up again, and interact with children at children’s eye level.
  • Climb and descend stairs
  • Lift 50 lbs
  • Utilize keyboard
  • Work a flexible schedule to meet the needs of the agency, including some early mornings, evenings, and weekend hours
  • Meet specific vision abilities required by this job include close, distance, color, peripheral, depth perception and ability to focus.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. 

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COURT ADVOCATE:

POSITION SUMMARY: 

The Court Advocate is responsible for implementing the Court Advocacy Program, and providing advocacy services to victims of domestic violence through the criminal justice system. 

ESSENTIAL FUNCTIONS:

  • Provide clients with information, support and assistance in the court systems throughout Eastern Jackson County to ensure proper representation is offered.
  • Act as a liaison between the victim of abuse and the criminal justice system.
  • Ensure the safety and confidentiality of each victim of abuse involved in the court process.
  • Initiate client contact by phone before, during, and after case disposition to provide on-going support and assistance.
  • Collect and compile all necessary case and victim information from police reports and court dockets prior to each court.
  • Provide training on domestic violence to law enforcement and other court personnel to ensure thorough understanding of issues surrounding domestic violence.
  • Ensure that all files and documentation is current and accurate, report statistics monthly.
  • Confirm and schedule appropriate court dates.
  • Establish and continue positive communications with law enforcement, prosecutors, judges, and other court personnel.
  • Assist with the on call rotation to ensure that services are provided to victims and staff on a 24-7 basis.
  • Train, schedule, and supervise volunteer court advocates and interns in the delivery of services.

REQUIREMENTS (KNOWLEDGE, SKILLS AND ABILITIES):

  • Ability to work effectively with persons who have diverse styles, abilities, motivations, and backgrounds
  • Ability to multi task and work in a fast paced environment
  • Ability to work independently with little supervision
  • Strong communication skills to be collaborative in a group setting
  • Ability to deal effectively with conflict resolution in stressful situations
  • Basic computer skills to perform data entry
  • Ability to transport clients and travel to various meetings/locations with a valid driver’s license and insurance
  • Ability to maintain confidentiality and professionalism in role.
  • Ability to maintain appropriate boundaries working with victims of domestic violence.
  • Must be able to come to work promptly and regularly.
  • Must be able to work under the stress of deadlines.
  • Must be able to concentrate and perform accurately.
  • Must be able to adapt to change productively and handle other tasks as assigned.
  • Post offer, pre-employment screening requires successful completion of a police background check, Children’s Division screening, criminal background check, and motor vehicle record report. 

MINIMUM QUALIFICATIONS (EDUCATION & EXPERIENCE):

  • Bachelor’s degree in social services or related field or equivalent experience
  • Experience working with a diverse population
  • General knowledge of the dynamics and causes of domestic violence and a commitment to end domestic violence as a social problem

PREFERRED QUALIFICATIONS

  • Previous experience working with victims of domestic violence
  • Working knowledge of Missouri Adult Abuse law and court procedures
  • Bilingual with any second language
  • Knowledge of local community resources and agencies
  • Experience presenting information in a group setting
  • Prior customer service experience, preferably in a stressful environment

PHYSICAL/ WORKING CONDITIONS:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee must be able to:

  • Stand for extended periods of time.
  • Climb and descend stairs
  • Utilize keyboard
  • Work a flexible schedule to meet the needs of the agency, including some early mornings, evenings, and weekend hours
  • Meet specific vision abilities required by this job including close, distance, color, peripheral, depth perception and ability to focus

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

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SHELTER HOUSEKEEPER

POSITION SUMMARY:

The Shelter Housekeeper is responsible for the cleanliness, health, and sanitation of the Hope House shelter building.  The Shelter Housekeeper will also assist with other operations within the shelter building, including stocking of essential supplies and preparing and serving meals to clients. 

HOURS: 

Independence Location:  Tuesday - Saturday 10:30 a.m. - 7:00 p.m.
Lee’s Summit Location:  Saturday - Wednesday 10:30 a.m. - 7:00 p.m.

ESSENTIAL FUNCTIONS:

  • Maintains health and sanitation standards by utilizing checklist provided and amended by the Shelter Director.
  • Performs daily cleaning of the shelter building, including pod living, bath, and laundry rooms; exterior patio and porch areas; interior common areas such as the foyer, dining room, galley, playroom, etc.; and the staff work area, front desk area, advocate offices, staff bathroom, and staff laundry room.
  • Assists with the completion of kitchen and house laundry.
  • Empties all recycling bins and trash receptacles.
  • Assists the Kitchen Coordinator with the set-up, serving, and clean-up of meals as needed.
  • Responsible for the preparation of meals, supervision of meal service, and clean-up of meals when the Kitchen Coordinator is not on duty.
  • Sorts and puts away all exited client belongings in a timely manner.
  • Assists in cleaning and preparing client bedrooms when clients exit.
  • Identifies minor maintenance issues and communicates them to the Shelter Director.
  • Maintains inventory of cleaning supplies and materials used by clients.  Alerts facilities department when supplies need to be restocked.
  • Completes all other cleaning and maintenance duties as assigned by the Shelter Director.
  • Communicates detailed and precise information to ensure that all pertinent information and facts are available to all interested/eligible parties.

REQUIREMENTS (KNOWLEDGE, SKILLS, and ABILITIES):

  • Ability to work effectively with persons who have diverse styles, abilities, motivations, and backgrounds
  • Ability to multi-task and work in a fast-paced environment
  • Strong communication skills to be collaborative in a group setting
  • Ability to travel to various meetings/locations with a valid driver’s license and insurance
  • Ability to maintain confidentiality and professionalism in role
  • Ability to establish appropriate boundaries between self and clients
  • Willingness to clean up after other people
  • Knowledge and ability to operate cleaning equipment such as vacuums, mops, sweepers and brooms
  • Ability to follow proper procedures for the use of chemical cleaners and dispensers
  • Ability to understand and effectively carry out oral and written instructions
  • Ability to perform repetitive manual tasks that require agility and manual dexterity
  • Ability to sort, stack, and arrange items in an organized manner
  • Must be able to come to work promptly and regularly, adhering to the assigned schedule (this position does not offer a flexible schedule)
  • Must be able to work under the stress of deadlines
  • Must be able to concentrate and perform accurately
  • Must be able to adapt to change productively and handle other tasks as assigned
  • Post offer, pre-employment screening requires successful completion of a police background check, Children’s Division screening, criminal background check, and motor vehicle record report. 

MINIMUM QUALIFICATIONS (EDUCATION and EXPERIENCE):

  • 18 years of age or older
  • Possess or have the ability to obtain a City of Independence Food Handlers card (manager’s course) within 30 days of employment
  • Previous experience cleaning in either a residential or commercial setting
  • Experience working with a diverse population

PHYSICAL WORKING CONDITIONS:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee must be able to:

  • Stand for extended periods of time
  • Move around the facility, stoop, kneel, bend, crouch, and reach repeatedly.
  • Climb ladders and work over head occasionally
  • Climb and descend stairs
  • Lift, push and pull up to 50 pounds routinely and 75 pounds occasionally
  • Tolerate exposure to cleaning agents on a daily basis
  • Tolerate exposure to all weather conditions
  • Tolerate exposure to noise and heat in a kitchen/cafeteria environment
  • Utilize a keyboard
  • Meet specific vision abilities to include close, distance, color, peripheral, depth perception, and ability to focus.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

To apply, please send a resume by e-mail to jobs@hopehouse.net ,  fax to 816-257-9350 or regular mail to Hope House, P.O. Box 577, Lee’s Summit, MO  64063.  No phone calls.  Hope House is an equal opportunity/affirmative action employer. 

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No phone calls, please.  Hope House will contact you if we are interested in scheduling an interview.

Equal Opoprtunity Employer