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Employment

Application instructions for all positions are provided at the end of the job listings. Click here to go to application instructions.

No phone calls, please.  Hope House will contact you if we are interested in scheduling an interview.
Equal Opoprtunity Employer
 

1) Shelter Advocate

2) Director of Communications

 


SHELTER ADVOCATE 
Full-time and PRN available

POSITION SUMMARY: 

The Shelter Advocate is responsible for providing support, advocacy and case management services to women and children in Hope House services. This role also provides coverage for the crisis hotline and shelter front desk. Based on the role of the advocate, may be assigned specialty areas of advocacy and provide on call responsibilities on a rotating basis.

ESSENTIAL FUNCTIONS:

  • Provides ongoing case management and support to clients through meetings and regular contact to focus on client-identified goals and needs.  Ensures that safety planning and education about domestic violence is provided to empower clients to make decisions.
  • Supports and advocates for shelter clients, while being a positive role model, through problem solving and conflict resolution to ensure that a consistent, safe, secure, community living environment is available to everyone.
  • Provides guidance and assistance on the hotline to ensure individuals are provided with necessary resources, guidance and safety plans. Ensures relevant community resources and communication techniques are utilized to provide effective crisis intervention with individuals requesting assistance.
  • Multi tasks while covering the shelter front desk by monitoring security and safety of the shelter and campus, administering intakes for new clients and providing immediate requests for clients in shelter.
  • Thoroughly completes intakes for new clients and ensures that proper information is documented accurately. 
  • Communicates detailed and precise information to ensure that all pertinent information and facts are available to all shelter staff.
  • Makes certain that Hope House meets quality assurance standards by maintaining QA standards and ensuring accurate and timely reporting.   
  • Ensures that shelter facility is maintained in a clean, organized fashion by providing a variety of housekeeping functions on a daily basis.
  • Ensures that all personnel are well versed on the shelter operations by providing guidance, training and direction to new employees, interns and volunteers when they begin in shelter.
  • Follows all Hope House domestic violence policies and requirements, to include serving as a mandated reporter of child abuse, as required by law or grant funding.
  • Assists clients with emergency and non emergency orders of protection and completes information clearly, completely and accurately.

Based on the role the advocate holds, the following may apply:

  • Develops specialty area and ensures that all clients and advocates are educated on these topics by meeting with members of the community, facilitating group meetings and providing relevant resources.
  • Provides on call assistance to shelter operations, on a rotating basis, by assisting and advising advocates regarding shelter matters and working additional shifts, if needed.

REQUIREMENTS (KNOWLEDGE SKILLS AND ABILITIES):

  • Ability to work effectively with persons who have diverse styles, abilities, motivations, and backgrounds
  • Ability to multi task and work in a fast paced environment
  • Strong communication skills to be collaborative in a group setting
  • Ability to deal effectively with conflict resolution in stressful situations
  • Basic computer skills to perform data entry
  • Ability to transport clients and travel to various meetings with a valid driver’s license and insurance
  • Ability to maintain confidentiality and professionalism in role.
  • Ability to maintain boundaries working with victims of domestic violence
  • Must be able to come to work promptly and regularly.
  • Must be able to work under the stress of deadlines.
  • Must be able to concentrate and perform accurately.
  • Must be able to adapt to change productively and handle other tasks as assigned.

MINIMUM QUALIFICATIONS (EDUCATION & EXPERIENCE):

  • HS Diploma or equivalent
  • 2+ years experience working in the social services field or two years of relevant college education
  • Experience working with a diverse population
  • General knowledge of the dynamics and causes of domestic violence and a commitment to end domestic violence as a social problem

PREFERRED QUALIFICATIONS

  • Bachelors Degree in Social Services or related field
  • Previous experience working with victims of domestic violence
  • Bilingual with any second language
  • Knowledge of local community resources and agencies
  • Prior experience working on a hotline/crisis intervention environment
  • Previous experience working with individuals with substance abuse or mental health issues
  • Experience presenting information in a group setting
  • Experience working in a group residential facility
  • Prior customer services experience, preferably in a stressful environment

PHYSICAL/ WORKING CONDITIONS:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee must be able to:

  • Stand for extended periods of time.
  • Move around the shelter, stoop, bend and reach.
  • Climb and descend stairs
  • Lift 20 lbs
  • Drive to transport clients and to attend meetings at various locations
  • Utilize keyboard
  • Work flexible and double schedules on an as needed basis and with little notice.
  • Meet specific vision abilities required by this job to include close, distance, color, peripheral, depth perception and ability to focus.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.


 

DIRECTOR OF COMMUNICATIONS

The Director of Communications is responsible for external communication and creative strategies to strengthen the Hope House brand; enhance awareness of the agency and our services through use of social media and website content development, and writing/editing/design/printing of external communication pieces for prospective and existing donors.  The Director of communications will also be the lead staff person on the writing and design of printed collateral for the agency, including newsletters, marketing and various other publications such as brochures, etc.
 
RESPONSIBILITIES
 
Design, implement and execute an annual marketing plan for the agency, including a detailed timeline, working in conjunction with the Development Team, a volunteer committee including member(s) of the Board of Directors, and CEO.
 
Write, edit, design and print:
- Direct mail pieces, for both cultivation (existing donors) and solicitation (new, repeat-giving donors);
- Quarterly newsletter;
- Creative collateral in support of agency work (i.e. brochures, annual reports, informational posters);
- Creative collateral in support of external events and partnerships.
 
Lead electronic marketing efforts including:
- Content development and maintenance for full website and mobile website;
- Create electronic ticketing pages for events;
- Develop and implement social media messages on both Facebook and Twitter that engage and educate followers; will also interact with followers by responding to their postings as appropriate.;
- Edit, post, and share blog;
- Source appropriate images to be used, and reformat them to be web-compatible.
 
Be the branding champion, ensuring all internal and external communications fall within established branding guidelines.
 
Work with Development Department to provide ongoing, measurable analysis of outreach campaigns, including cost analysis, ROI and effectiveness as indicated by response from target markets.
 
Write copy/create design for occasional radio, TV and magazine ads.
 
Be the resource to Development Department for new technology that can help them do things better, faster, cheaper , for example, sourcing new email provider that is mobile optimized, but not significantly more expensive.
 
Collaborate with other departments at Hope House to understand programs and gather information necessary to develop messages for direct mail, website, collateral that resonate with donors and clients.
 
FUNDRAISING RESPONSIBILITIES
 
The Director of Communications will assist the Development Department in fundraising by identifying, cultivating and soliciting potential new donors and by stewarding relationships with current donors.
 
The Director of Communications will assist the Development Department by conducting tours, with speaking engagements and staffing outside events and display opportunities as requested by supervisor.
 
ADDITIONAL RESPONSIBILITIES
 
Attend meetings and trainings as requested by supervisor, including volunteer training and staff orientation, monthly full-staff meetings, and weekly Development Department meeting.
 
Attend mandatory events benefiting Hope House.
 
Understand and comply with all Hope House, Inc. policies and procedures.  Work with a variety of other team members, including Staff in Shelter, Therapy, Hospital, Court/Legal, and Guardian programs. 
 
Understand and put into practice the philosophy and goals of Hope House, Inc. and of the Development program.  Represent Hope House, Inc. in a professional manner at all times.
 
Other duties which may be requested by supervisor.
 
REQUIRMENTS/QUALIFICATIONS
 
A Bachelor's degree and excellent writing, editing and communication skills required; preferred candidates will have significant marketing experience and proven successes. The candidate must be able to work independently, as well as collaborate with other staff to understand programs and gather information necessary to target strategies. Attention to detail, creative capabilities, ability to work under pressure, and project management skills are essential.
 
Must be highly experienced in use of Adobe Creative Suite (prefer CS6). Samples of previous work will be requested if selected to interview.
 
Must have experience working with commercial printers, including preparing artwork for printing, choosing stock, and USPS mailing specs.
 
Must consent to a Criminal Background Check and Family Care Safety Registry screening.  Both screenings must be returned clear.
 
Must provide current driver’s license, proof of liability insurance, and Motor Vehicle Record (MVR).  MVR must be free of violations that conflict with the Hope House insurance policy.
 
Must have reliable transportation and be able to travel as required to perform the duties of this position. Working occasional nights and weekends will be required depending on event schedule.
 

 

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

 

 

 

_____________________________________________________________________________________________________________________

Application Instructions: 

To apply, please send a resume and cover letter including salary requirements by e-mail to jobs@hopehouse.net, fax to 816-257-9350 or mail to Dayla Fullerton,  Hope House, P.O. Box 577, Lee’s Summit, MO  64063.  

No phone calls, please.  Thank you for your interest in Hope House. Hope House is an equal opportunity/affirmative action employer.

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